Vacay Protection – Guest

Vacay Protection is Bear Tootin’s in-house protection program. Some of our cabins include it, while others use a refundable damage deposit or the booking platform’s damage protection. The cabin’s listing shows which applies.

What does it cover, great question...

Cancellations

See Listing

Cancellation policies vary by cabin. The policy shown on the listing when you book is the one that applies to your reservation.

Damage Coverage

See Listing

Damage coverage varies by cabin. The listing shows what applies to your reservation. Please let us know if something gets broken.

Wear & Tear

No Charge

Guests will NOT be charged for items that are worn out from use

Guest Portal

Free

Guests can make payments and see their reservation, property and check-in details in one place, the Bear Tootin guest portal.

Inclement Weather

Call Us

If bad weather affects your trip, call us at 865-366-4004 and we'll work with you to reschedule.

24hr On-Call Maintenance

No Charge

Maintenance is available 24/7 to help with any issues during your stay.

Vacay Protection and other protection fees may be non-refundable, as shown on the listing when you book. If you booked through a third-party booking platform, that platform’s payment, cancellation and refund policies apply. See our Rental Policy for the full terms.