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FAQ by Guest

  • What time can I check in?

    Check in is at 4 pm.

  • Do I need to stop by Bear Tootin office when I arrive?

    No, there is NO check-in office, you go straight to the cabin @ 4pm

  • Should I call your office before I enter the cabin?

    If it’s after 4pm, then you do not have to call, go right on into the cabin.

  • Do I need to bring my own towels and bed linens?

    No, sheets & towels are provided. Based on what type of beds are in your cabin, this is how many towels that will be provided:

    • *King or Queen bed will have 3 bath towels
    • *Full bed will have 2 towels
    • *sofa sleeper – 2 bath towels
    • *full bunks – 2 bath towels for each bed
    • *twin bunks – 1 bath towels for each bed
    • *each guest will have 1 wash cloth
    • *each bathroom will have 2 hand towel

  • Can someone send me directions before I leave?

    Most of the time GPS will take you straight to the cabin but we do provide “turn-by-turn” directions that will be emailed to you with your cabin info. You can also access these directions in your Bear Tootin guest login\ Mobile App

  • Do I need to let someone know if I am going to arrive after my check in time?

    No, since there isn’t a check-in office

  • Can I check in early?

    We can never guarantee an early check-in but if you do arrive early, give us a call, and we can let you know the status of your cabin.

  • If my cabin has Wifi, do I need a password?

    Yes, your password will be in your cabin info, posted on the refrigerator, and in your Bear Tootin guest login\ Mobile App

  • What do I need to bring?

    Your belongings, food, and supplies (toilet paper, paper towels, trash bags, etc. – we will provide a started set that will last a few days)

  • Will my cabin have a phone to use in case I don't have cellular service?

    Yes, most of the cabins that have “ify” cell service will have a land line phone in the cabin.

  • What happens if I decide I would like to extend my stay while I'm there?

    Just give us a call, text, or email & we will be happy to extend your days if they are available.

  • Is there a daily maid or housekeeping service?

    No, we wish we could provide this service like a hotel but most of our cabins have a washer & dryer.

  • Should I bring charoal or gas for the BBQ?

    Gas grills will have a propane tank (if you run out, let us know & we will bring you a new one). Charcoal grills; you will have to bring or pick up charcoal, lighting fluid, & a lighter. Any of these can be purchased at any grocery store or gas station.

  • What happens if I have a problem during my stay?

    In your check-in info, you will have at least 5 direct cell phone numbers that you can call or text. You can also call our main line 865-366-4004 & press #2, which will connect you to the maintenance man that is “on-call”. The third option is to create a work order (you can even attach a picture) on your Bear Tootin Guest App, that will send us an alert message.

  • Do I need to bring my own pots and pans?

    No, they will be a set in the cabin

  • What happens if I leave something behind?

    Don’t worry! We will email you a UPS return slip, you fill it out, send it back to us, and we will happily ship it back to you.

  • What happens if I accidentally take something from the cabin home with me?

    Please let us know, so we can get it replaced or have you ship it back to us.

  • Can I get the address to the cabin before I book?

    Yes, just let us know that you would like it

  • Do we need to clean before we leave?

    No, you are on vacation & we want you to enjoy it up to the last minute! You don’t have to do any “chores” …just make sure the door is locked behind you.

  • Do the cabins accept pets?
  • Can I smoke outside the cabins?

    All of our cabins are NON-SMOKING, but you are allowed to smoke outside.

  • Do you offer military, AAA or AARP discounts?

    Just a few of our cabins offer Military. Most of our cabins are “Flat Rate” & don’t offer any other discounts, because they are already at a discounted nightly rate.

  • What age do I have to be to rent a cabin?

    Our 1br’s minimum is 21+ years old & our 2br’s are 25+ years old

  • How can I book a cabin?

    Through our website, VRBO, Home Away or giving us a call

  • Do I need a credit card to book?

    You can use anything that is Visa, Master Card, American Express or Discover

  • What time zone are you in?


  • Do you decorate for the holidays?

    Most of our cabins will have a Christmas Tree for the holidays. If your cabin will have a tree, it will say “Will have a Christmas Tree”. Cabins that have more decor then just a tree, will say “Cabin is decorated for Christmas” in the Amenities Tab.

  • Can I bring my motorcycle to the cabin?

    Some of them are not motorcycle friendly because the road is too steep, its gravel, or the driveway is not flat. If a cabin is suitable for Motorcycles, it will say “Motorcycle Friendly” in the Amenities Tab.

  • Are any fees refundable?


  • Do I have to pay a deposit when I book?

    Yes, some type of deposit will be needed to block off your dates

  • What do I do with my trash when I leave?

    Each cabin has an outside trash can & most of them are a steel bear proof cage

  • Can I Clean the cabin myself and avoid cleaning fees?

    No, there is more than just “cleaning” that has to be done. The cleaning fee pays for the trash pick up, hot tub chemicals, supplies (toliet paper, paper towels, trash bags, etc), laundry & the time it takes to clean the cabin.

  • Can I make payments on my reservation?

    Yes, you can make a payment through your Bear Tootin Guest App or by giving us a call & we can take it over the phone.

  • What if I need to Cancel my reservation?

    If you paid for the "Vacay Protection" when you booked your reservation, this will protect you from financial losses you may incur due to unexpected issues preventing you from traveling. This protection policy will allow you to cancel your reservation up to 7 days prior to check in and receive a full refund (minus the cancellation guarantee fee). *Some of our properties are managed by the owner & they have their own cancelation policy. *You can find the cancelation policy at the bottom of each properties description & in the rental agreement after you book.

  • What happens if I miss my “cancellation window "?

    You can move your dates to another time (but must be for the same property originally booked) or lose all money already applied to the reservation.

  • What happens if we accidentally break something?

    If you paid a "Non-refundable" damage fee - you are covered for the amount you paid. If you paid for the "Vacay Protection" then you are covered up to $250 dollars of unintentional accidents to the property

  • What does the “Vacay Protection” cover?

    *Cancellations: allows you to cancel your reservation for any reason up to 7 days prior to check in and receive a full refund (minus the vacay protection fee). Inclement Weather: Some weather conditions can prevent or delay travel, no worries, we will work with you on canceling or moving your dates. *Damage Coverage: covers you up to $250 dollars of unintentional accidents to the property (any damages that exceed the $250, intentional or unintentional, will be charged to the credit card on file). *24hr On-Call Maintenance: if you need assistance while at the property, give us a call & our team will be happy to assist you at no additional charge. *Guest App: Make payments, see property info, browse attractions, claim discounted tickets, and so much more in one convenient place for your Smoky Mountain Vacation.

  • What happens if we cause excess damage?

    any damages that exceed the $250, intentional or unintentional, will be charged to the credit card on file.

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